Edit your theme to redirect users to your website from the help center. To add a link to the home page, edit the HTML of the header in your help center theme.

Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee custom code.

To add your site to the help center:

  1. In Knowledge, click Knowledge admin
  2. Click the Customize design icon (Customize design icon) in the sidebar
  3. Find your live theme and click Customize. Then, click Edit code
  4. In the templates file, click header.hbs

  5. Find the <ul class="user-nav-list"> and under it, copy and paste the code below:

    <a href="https://www.yoursite.com" target="_blank">Go to the website</a>
  6. Replace the https://www.yoursite.com with your website URL. You can also edit Go to the website with a custom link text.
    Custom code in help center navigation bar
  7. Click Publish to save the changes to your theme. The link to your website should appear in the header of your help center as shown below.
    Sample header with link to the external site in Guide

For more information, see the article: How can I link my help center to my website?

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