Can I embed Office or Adobe documents in the articles of my help center to display without having to download the content?
Zendesk does not natively support the preview of files in the articles of the help center. As an alternative, you can edit the source code of your articles to embed content hosted in a third party using the iframe tag.
To embed a document in your article
- Select Display unsafe content option in the settings of your help center and save the change.
- Copy the code snippet that you obtained from a third party such as Google Docs or OneDrive.
- Edit your article, click the Source code </> icon and paste the code.
- Click OK.
- Click Save and Publish.
For more information, see these posts from our community: