Question
Can I turn off article suggestions in my AI agents for messaging (Legacy)?
Answer
Yes, you can turn off article suggestions.
To do that:
- Navigate to the Admin center > AI > AI agents > AI agents
- Open your AI agent
- In the Messaging behaviour tab, click If the AI agent finds relevant information and select Don't answer based on articles
This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced.