Can article suggestions be turned off from the bot builder?
Yes, you can turn off article suggestions. Go to the bot builder settings to deactivate them.
- Navigate to the Admin Center > Channels > Bots and automation > Bots.
- Click Manage bots.
- Hover over the desired bot and click Edit.
- Click If there's no relevant answer and unselect Recommend help center articles.
- Click Save.
For more information, see this article: Building a conversation bot using answers.