Question
Can I use AI agents to generate a reply to customer emails?
Answer
Yes, AI agents can generate responses for customer emails, messaging, and web forms. For more information, see the article: Creating an AI agent to automatically resolve customer issues.
You can also configure an AI Agent for email to send a generative reply in an email from a messaging conversation. For more information, see the article: Using the generative replies block in conversation flows for advanced AI agents.
Note: Email conversation flows are available by default for any new email in advanced AI agents.