Question
Is it possible to remove the "Generated by AI" message in the widget?
Answer
No, you can't remove the "Generated by AI" message in the widget. Zendesk uses OpenAI and must comply with the OpenAI usage policy, which requires Zendesk to disclose to users that they are interacting with an AI system and receive AI-generated output. For more information, see this article: Generative AI at Zendesk.