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Can AI agents scan and interpret attachments in conversations?



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Jhan

Zendesk Customer Care

Edited Jul 02, 2024


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1 comment

Hi, 

 

What happens if a customer uploads a file but the conversation isn’t escalated to an agent? Is there a way for managers to track whether an attachment was included during the customer’s interaction with the conversational bot?

 

Regards,

Rose

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