Question
Who can see calibrations in Zendesk QA?
Answer
Workspace managers, leads, and reviewers are able to see and access calibration sessions. Agents don't see any conversation-related information in calibration.
Zendesk QA doesn't send any notifications to reviewers. Workspace manager or lead informs reviewers about the calibration session and its due date.
For more information, see this article: Setting up calibration in Zendesk QA.
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