How can I search for specific tickets in Zendesk QA?

Question

I want to review specific tickets in Zendesk QA. How can I find them?

Answer

Search for specific tickets by their IDs.

To perform a search in Zendesk QA

1. Navigate to Conversations view
2. Under Public filters, select any filter
3. Use the search bar at the bottom of the ticket list

For more information, see this article: Using the Conversations view.