How can I create bot responses to words such as hello and thanks?

Question

In messaging, I noticed my bot doesn't respond when customers write hello or thank you. How can I create responses?

Answer

To answer these questions, create an answer and match it to a new flow.

1. Create an answer flow for each option
2. For When to show this answer, add the keywords of your choice
3. Create the flow of your choice
   
4. Click Done > Publish AI agent

This article describes functionality available only to customers who had a drafted or published AI agent as of February 2, 2025. For information about equivalent functionality in the AI agents - Advanced add-on, see Building dialogues for AI agents - Advanced and About the Generative replies block in conversation flows for advanced AI agents.