Question
I purchased a custom theme. How can I get an invoice?
Answer
Custom themes might not be designed by Zendesk. To request an invoice, reach out to the theme creator and manager directly.
To find an invoice for a custom theme
- Search the Marketplace for your theme and select the theme name.
- The contact details for the theme are displayed under Contact Us.
For more information, see this article: Adding a help center theme to Guide.
3 comments
Jan Edgren
I will second David's comment and add that I'm making the purchase on your site. I fully expect to get a receipt a) on purchase, b) in my email and/or c) in my Invoices in Zendesk.
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David Wexelblat
This is a defect in the marketplace. It shouldn't matter that the template comes from a third party. The purchase is done through the marketplace UI, and there should at a bare minimum be a confirmation of purchase from the marketplace itself. And you should require vendors to provide receipts. Customers should not have to reach out to get a receipt.
I purchased a theme for my company on my personal credit card, to be reimbursed by my company. I was beyond astonished that the purchase went through with no acknowledgment whatsoever. I found this article by searching for the issue and did get a receipt after reaching out to the vendor.
But a web marketplace that provides no purchase acknowledgment on its own is just broken, IMHO. This is ecommerce 101.
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Süßkunst
Sehr geehrte Damen und Herren,
bitte lassen Sie uns die Rechnung vom 1.7.2024 in Höhe von 11,-€ via Mail zukommen.
→ info@suesskunst.de
→ Account Nr.: ZD00 158839
Vorab herzlichen Dank dafür.
Freundliche Grüße
Ihr Suesskunst - Team
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