Salesforce error: Configuration incomplete or app appearing as blank.

Issue

When I view a ticket in Zendesk, the Salesforce app shows this error: Configuration incomplete. Something went wrong, or you may see a blank screen.

Resolution

This error can appear due to an invalid field mapping.

To review your field mapping:

1. Right-click your page to open the dev tools in your browser.
2. Click Inspect.
3. In the browser's dev tools, click Network.
4. Refresh the page or apps panel and look for a 400 error with crm_data?ticketID on the left.

5. Click crm_data?ticketID to open the request.
6. Under the Response tab on the right, look for the name of the field in your app that causes the error. In the example below, the field name is Account Manager.

7. Make sure the field still exists in Salesforce and that the user who connected the Salesforce integration can access it.
8. If the field doesn't exist in Salesforce, remove it from your app settings in Zendesk or recreate it in Salesforce.
9. If the field exists but isn't accessible to the integration user, set permissions in Salesforce to allow access again.

Note: You may need to repeat this process, as this method will only show one failing field at a time. It may be faster to remove the object altogether and recreate its configuration. In this case, you'll have to add all necessary fields again.