Question

How can I allow microphone access from my browser to voice calls?

Answer

To allow microphone access from your browser, see the instructions below:

  • Chrome
  • Safari
  • Firefox
  • Edge

Chrome

Set your microphone and sound to Allow instead of Allow (one time).

To set these permissions:

  1. Click the View site information icon in the browser URL. Then, select Site settings
    Site settings in Chrome.png
  2. Under Microphone, change the value from Automatic (default) to Allow
  3. Under Sound, change the value from Automatic (default) to Allow

For more information, see Use your camera and microphone in Chrome.

Safari

To configure Safari settings:

  1. In Safari, open Settings. Then, click the Websites tab
  2. Click Microphone and change the permissions for yoursubdomain to Allow
  3. Under Auto-Play, change the permissions for yoursubdomain to Allow All Auto-Play

For more information, see Change Websites preferences in Safari on Mac.

Firefox

In Firefox, you can manage access to your microphone when you receive a call.

To allow access during a call:

  1. Receive a call from Zendesk
  2. From the confirmation pop-up, if you want Firefox to remember your selection in the future, select Remember this decision
    Allow access to microphone in firefox
  3. Click Allow

Add an exception for yoursubdomain and allow sounds to play automatically. If you don't, you might miss notifications. For detailed instructions, see Allow or block media autoplay in Firefox.

Edge

To configure Edge settings:

  1. In Edge, click the three dots icon in the top right. Then, click Settings
  2. In the Settings menu, click Privacy, search, and services. Then, click Site permissions
  3. Click All permissions > Media autoplay
  4. Under Customized behaviors, click Add site
  5. Add your Zendesk subdomain in the text box. Then, click Add

For additional information, see:

  • Troubleshooting: Issues with Zendesk Talk
  • Preparing to offer voice support
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