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Zendesk updates
Announcements about routine maintenance, scheduled downtime, and new Zendesk features.
Announcements
- ★ Announcing the expansion of intelligent triage for native and social messaging
- ★ Announcing the general availability of custom objects
- ★ Announcing changes to the trigger conditions and actions drop-down menus
- ★ Announcing the ability to deploy triggers and automations from premium sandboxes to production
- ★ Announcing co-location of live chat and ticket service data
- ★ PM Roundtable on Salesforce Integrations Response from the Product Team
Release Notes
- ★ Release notes through 2023-09-22
- Release notes through 2023-09-15
- Release notes through 2023-09-08
- Release notes through 2023-09-01
- Release notes through 2023-08-25
- Release notes through 2023-08-18
Service notifications
- ★ Scheduled Maintenance - October 10-19, 2023 | Pods 17, 18, 28, 29 - Explore Database Upgrade
- ★ Scheduled Maintenance - September 29 & 30, 2023 - Sunshine Custom Objects
- Service Incident - September 29th, 2023
- Service Incident - September 28th, 2023 - Talk | Multiple Pods - SMS/MMS delivery failures
- Service Incident - September 28th, 2023 - Support | Pod 18 - Issue with loading tickets
- Service Incident - September 21st, 2023
What's New in Zendesk
- ★ What's new in Zendesk: September 2023
- What's new in Zendesk: August 2023
- What's new in Zendesk: July 2023
- What's new in Zendesk: June 2023
- What's new in Zendesk: May 2023
- What's new in Zendesk: April 2023
Developer updates
- ★ Temporary disablement of the Export Search Results API endpoint for some agents
- ★ Announcing visibility of all macros to admins in the Macros API
- ★ New limits for offset-based pagination
- ★ Announcing the Agent Availability API EAP
- ★ [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
- ★ Apps Support API: Custom Ticket Statuses