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Zendesk updates

Announcements about routine maintenance, scheduled downtime, and new Zendesk features.

Announcements

  • ★ Announcing the expansion of intelligent triage for native and social messaging
  • ★ Announcing the general availability of custom objects
  • ★ Announcing changes to the trigger conditions and actions drop-down menus
  • ★ Announcing the ability to deploy triggers and automations from premium sandboxes to production
  • ★ Announcing co-location of live chat and ticket service data
  • ★ PM Roundtable on Salesforce Integrations Response from the Product Team
See all 154 articles

Release Notes

  • ★ Release notes through 2023-09-22
  • Release notes through 2023-09-15
  • Release notes through 2023-09-08
  • Release notes through 2023-09-01
  • Release notes through 2023-08-25
  • Release notes through 2023-08-18
See all 152 articles

Service notifications

  • ★ Scheduled Maintenance - October 10-19, 2023 | Pods 17, 18, 28, 29 - Explore Database Upgrade
  • ★ Scheduled Maintenance - September 29 & 30, 2023 - Sunshine Custom Objects
  • Service Incident - September 29th, 2023
  • Service Incident - September 28th, 2023 - Talk | Multiple Pods - SMS/MMS delivery failures
  • Service Incident - September 28th, 2023 - Support | Pod 18 - Issue with loading tickets
  • Service Incident - September 21st, 2023
See all 437 articles

What's New in Zendesk

  • ★ What's new in Zendesk: September 2023
  • What's new in Zendesk: August 2023
  • What's new in Zendesk: July 2023
  • What's new in Zendesk: June 2023
  • What's new in Zendesk: May 2023
  • What's new in Zendesk: April 2023
See all 47 articles

Developer updates

  • ★ Temporary disablement of the Export Search Results API endpoint for some agents
  • ★ Announcing visibility of all macros to admins in the Macros API
  • ★ New limits for offset-based pagination
  • ★ Announcing the Agent Availability API EAP
  • ★ [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
  • ★ Apps Support API: Custom Ticket Statuses
See all 36 articles
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