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Zendesk updates
Announcements about routine maintenance, scheduled downtime, and new Zendesk features.
Announcements
- ★ Announcing the workforce management audit log in Tymeshift
- ★ Announcing the new article editor toolbar
- ★ Announcing the early access program for merging suggestions in the Intelligence panel
- ★ Announcing a logic improvement for the “Public by default” ticket setting (coming soon)
- ★ Coming soon: Announcing upgrades to our Help Center (support.zendesk.com)
- ★ Announcing custom omnichannel routing queues
Release Notes
- ★ Release notes through 2024-03-15
- Release notes through 2024-03-08
- Release notes through 2024-03-01
- Release notes through 2024-02-23
- Release notes through 2024-02-16
- Release notes through 2024-02-09
Service notifications
- ★ Scheduled Maintenance - March 17, 2024 - All Pods - Chat & Support (Agent Workspace - Chat & Messaging)
- Service Incident - March 14th, 2024
- Service Incident - March 13th, 2024
- Service Incident - March 12th, 2024
- Service Incident - March 11th, 2024
- Service Incident - March 7th, 2024
What's New in Zendesk
- ★ What's new in Zendesk: March 2024
- What's new in Zendesk: February 2024
- What's new in Zendesk: January 2024
- What's new in Zendesk: December 2023
- What's new in Zendesk: November 2023
- What's new in Zendesk: October 2023
Developer updates
- ★ Announcing visibility of all macros to admins in the Macros API
- ★ New limits for offset-based pagination
- ★ Announcing the Agent Availability API EAP
- ★ [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
- ★ Apps Support API: Custom Ticket Statuses
- Announcing API enhancements for custom objects