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Zendesk updates
Announcements about routine maintenance, scheduled downtime, and new Zendesk features.
Announcements
- ★ Announcing the Search crawler
- ★ Announcing a new request list experience Open Beta with improved filtering, sorting and column management
- ★ Post Relate Community Event: Deep Dive on Sell Advanced Analytics
- ★ Post Relate Community Event: Deep Dive on Agent Workspace
- ★ Announcing a new location for skills-based routing in Admin Center
- ★ Announcing contextual browser page titles in Support
Release Notes
- Release Notes Through 2022-06-24
- Release Notes Through 2202-06-18
- Release Notes Through 2022-06-11
- Release Notes Through 2022-06-03
- Release Notes Through 2022-05-28
- Release Notes Through 2022-05-21
Service notifications
- ★ Scheduled Maintenance - July 16, 2022 - Admin Center and Account-Level Settings - All Pods
- ★ Scheduled Maintenances - June, 2022 - Multiple dates and Pods
- Service Incident - June 29th, 2022
- Service Incident - June 28th, 2022 - Changes to Message Sending on the WhatsApp Cloud API
- Service Incident - June 24th, 2022
- Service Incident - June 21, 2022 - Chat | All Pods - Chat Ticket Creation and Dashboard History Delays
What's New in Zendesk
- ★ What's new in Zendesk: June 2022
- What's new in Zendesk: May 2022
- What's new in Zendesk: April 2022
- What's new in Zendesk: March 2022
- What's new in Zendesk: February 2022
- What's new in Zendesk: January 2022
Developer updates
- ★ Announcing Ticket Metrics API change
- ★ Announcing the removal of end user API endpoints in Support
- ★ Announcing the Ticket Predictions API is in early access
- ★ Introducing Pagination Changes - Zendesk API
- Announcing all Support apps to be responsive by default
- Introducing new custom role types for administrators