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  2. Zendesk updates

Zendesk updates

Announcements about routine maintenance, scheduled downtime, and new Zendesk features.

Announcements

  • ★ [OPEN BETA] Announcing custom fields filtering in the new request list experience
  • ★ Announcing the macro suggestions EAP
  • ★ Announcing custom ticket statuses
  • ★ Announcing primary email verification for team members
  • ★ Announcing customizable sections for deal attributes on deal details page in Sell
  • ★ Announcing the removal of Net Promoter Score (NPS)
See all 162 articles

Release Notes

  • ★ Release notes through 2023-01-27
  • ★ Release notes through 2023-01-20
  • ★ Release notes through 2023-01-09
  • Release notes through 2023-01-02
  • Release notes through 2022-12-23
  • Release notes through 2022-12-16
See all 149 articles

Service notifications

  • ★ Scheduled Maintenance - February 5, 7 and 12, 2023 | Jira, Hubspot, Outlook, and Slack integrations
  • ★ [UPDATED] Scheduled Maintenance - February 24 - 25, 2023 - Sunshine Custom Objects
  • ★ Scheduled Maintenance - February 18, 2023 | Multiple Pods - Zendesk Sunshine Platform - Profiles & Events API, Shopify for Zendesk integration
  • ★ [CANCELLED] Scheduled Maintenance - February, 2023 | Multiple Pods - Database Upgrade
  • ★ Scheduled Maintenance - January 30 - February 02, 2023 | Multiple Pods - Chat & Messaging AWS Maintenance
  • Service Incident - January 30th, 2023
See all 355 articles

What's New in Zendesk

  • ★ What's new in Zendesk: January 2023
  • What's new in Zendesk: December 2022
  • What's new in Zendesk: November 2022
  • What's new in Zendesk: October 2022
  • What's new in Zendesk: September 2022
  • What's new in Zendesk: August 2022
See all 40 articles

Developer updates

  • ★ Announcing Ticket Metrics API change
  • ★ Announcing the removal of end user API endpoints in Support
  • ★ Introducing Pagination Changes - Zendesk API
  • [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
  • ZIS connections now support more authentication methods
  • Apps Support API: Custom Ticket Statuses
See all 33 articles
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