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Zendesk updates
Announcements about routine maintenance, scheduled downtime, and new Zendesk features.
Announcements
- ★ [OPEN BETA] Announcing custom fields filtering in the new request list experience
- ★ Announcing the macro suggestions EAP
- ★ Announcing custom ticket statuses
- ★ Announcing primary email verification for team members
- ★ Announcing customizable sections for deal attributes on deal details page in Sell
- ★ Announcing the removal of Net Promoter Score (NPS)
Release Notes
- ★ Release notes through 2023-01-27
- ★ Release notes through 2023-01-20
- ★ Release notes through 2023-01-09
- Release notes through 2023-01-02
- Release notes through 2022-12-23
- Release notes through 2022-12-16
Service notifications
- ★ Scheduled Maintenance - February 5, 7 and 12, 2023 | Jira, Hubspot, Outlook, and Slack integrations
- ★ [UPDATED] Scheduled Maintenance - February 24 - 25, 2023 - Sunshine Custom Objects
- ★ Scheduled Maintenance - February 18, 2023 | Multiple Pods - Zendesk Sunshine Platform - Profiles & Events API, Shopify for Zendesk integration
- ★ [CANCELLED] Scheduled Maintenance - February, 2023 | Multiple Pods - Database Upgrade
- ★ Scheduled Maintenance - January 30 - February 02, 2023 | Multiple Pods - Chat & Messaging AWS Maintenance
- Service Incident - January 30th, 2023
What's New in Zendesk
- ★ What's new in Zendesk: January 2023
- What's new in Zendesk: December 2022
- What's new in Zendesk: November 2022
- What's new in Zendesk: October 2022
- What's new in Zendesk: September 2022
- What's new in Zendesk: August 2022
Developer updates
- ★ Announcing Ticket Metrics API change
- ★ Announcing the removal of end user API endpoints in Support
- ★ Introducing Pagination Changes - Zendesk API
- [BREAKING] ZCLI and ZAT no longer support custom hosts for testing
- ZIS connections now support more authentication methods
- Apps Support API: Custom Ticket Statuses