Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Recent searches
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Subscriptions and licenses
General account administration
How to solve general issues with the account
How to solve issues with payments
How to manage user access
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General questions and issues about tickets
Attachments and CCs
Views, ticket status, and ticket fields
API and SDK
Data exports or data uploads
Users, groups, and organizations
Reports, forecasts, and schedules in Zendesk Workforce management (WFM)
Getting help with Zendesk Workforce management (WFM)
Getting help with Zendesk QA
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Reporting and analytics admin questions
How to solve unexpected issues with reports
Metrics, attributes, and filters
How to build dashboards
How to create and update reports
How to manage subscriptions and billing for Talk and Text
SMS and Text message help
How to get help with phone call problems in Talk
How to report on Talk and Text
Call routing, greetings, IVR, and recordings
Triggers and automations
Ticket editor, assignee, and requestor
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General questions about email and email template
How to solve issues with the email channel
How to manage the help center
How to customize the theme of the help center
Customer portal
SEO and help center search
How to fix issues with the community forum
General questions about live chat
Live chat departments, triggers, operating hours, and routing
How to troubleshoot issues with live chat
How to manage the widget for live chat
How to fix issues in Zendesk messaging
How to manage social messaging channels
How to get help with the sales CRM
Sell subscription and connection to Support
Leads, contacts, and deals
Sell communication channels
How to use smart lists and reports in the sales CRM
Help with bots and automation
See all 1 subsection
Help with Web Widget
Help with apps and integrations
Help with AI agents - Advanced