Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Recent searches
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Zendesk glossary
About the Zendesk Suite plan types
About Zendesk add-ons
Evaluating your Zendesk Suite trial
Evaluating more capabilities in the Zendesk Suite trial
See all 14 articles
Setting up your email channel
Managing your email
Formatting and customizing your email
See all 3 subsections
Accounts and billing
Global security and user access
Single sign-on
Team members and groups
End users and organizations
Complying with privacy and data protection law
Business rules
Routing
Custom data
Using AI agents - Essential
Using AI agents - Advanced
See all 2 subsections
Web Widget documentation
Web Widget (Classic) documentation
Extending Zendesk
Apps and the Zendesk Marketplace
Jira integration
Salesforce integration
Shopify integration
See all 5 subsections
Reflecting your sales processes
Sell basics
Importing and exporting in Sell
Managing users in Sell
Working with leads and contacts
Zendesk basics
Ticket management
Ticket customization
Ticket automation and collaboration
Measuring success
Working with articles in the knowledge base
Using the knowledge base in Help Center
Using content publishing flows
Using help center search
Guide basics
Talk basics
Setting up Talk
Managing Talk
Reporting for Talk
Setting up and using Text
Explore basics
Setting up Explore
Viewing and using dashboards
Creating dashboards
Publishing and sharing dashboards
Zendesk messaging
Third party and social messaging channels
Migrating to messaging
Chat basics
Configuring the Chat widget
Reporting for Chat
Setting up Zendesk Chat
Using the Zendesk Chat mobile app
Using Zendesk WFM
Using Zendesk QA
