Holiday auto-responses made easy

7 Comments

  • James Patterson

    Very helpful. Thank you, Liz!

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  • Ben Chapman

    Sweet!  Thanks LIz!

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  • Sayan Sengupta

    I have the Holiday calendar and trigger set up in my Zendesk. However , my client wants to receive advance notifications on upcoming holidays . For example , if there is a holiday on 6th Sep , the client wants to receive a 'heads-up' on 4th Sep. Can that be done ?

    Thanks,

    Sayan Sengupta

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  • Travis Rider

    Hey Sayan! Using Connect you can send out proactive messages, this would allow you to set up a campaign to alert customers of an upcoming holiday. Here is a bit more information about Connect - https://www.zendesk.com/connect/#overview. Thanks!

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  • Sayan Sengupta

    Hey Travis - Thanks for sharing these details . Do you know if Zendesk Connect comes along with Zendesk Enterprise/Professional or is it a separate chargeable product ?

    Thanks,

    Sayan Sengupta

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  • Travis Rider

    Hi Sayan, Connect is a separate product. For pricing feel free to send an email over to support@zendesk.com and we'll be happy to put you in contact with your account manager. Thanks!

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  • Rob Baker

    For pro subscriptions, it looks like this conditional is only available in the "Meet ANY conditions section".  Fortunately for our auto-response, we don't have anything else in that section, otherwise this would not work reliably.  Thanks for writing the article though, it was great!

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