Strip signature from proactive texts

10 Comments

  • Zoe Winker
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    +1 for this! We're in healthcare so we have lengthy disclaimers at the end of each email that are getting added to the text and making it very hard for the recipient to read.

    2
  • Artur Zaytsev
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    the solution is simple, we need support for special SMS signature AND an ability to send direct SMS, who come up with a backward design to send text via proactive_text trigger? we need to be able to send SMS just like email -- directly.

    3
  • Sara García
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    We would need to send SMS without signatures as well

    1
  • Jordan Muir
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    Can we simply not have a Text Signature?

     

    0
  • Rob Barreca
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    +1 I want a signature on my emails not my proactive texts.

    0
  • Casey Lasda
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    I agree. I also don't think you should have to create a ticket to send out a pro-active text. There should be a simple drop down menu within the ticket where you can choose if you would like to send a text or email. Then it would be easy to automate the removal of the signature from pro-active texts. 

    1
  • Kelly Ngo
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    We also have a similar use case where we don't want our signatures included in a proactive SMS. Any updates from Zendesk on this?

    0
  • Debs
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    We also need to be able to send a text without the standard signature, but maybe replace with a short one.

     

    0
  • Hillary Raigner
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    +1 We really hope removing signatures from proactive texts is in the works, this is a major flaw with the feature. 

    0
  • Sue Pham
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    I'm very surprised this feature has not been implemented... Hopefully a solution is very soon

    0

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