Help Center - Add Expandable Promoted Article with Article Body

12 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing this, Customer Support Theme Team!

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    I love this tip! Thanks for sharing it!

    0
  • CST

    Thank you!!, @Jennifer Rowe & @Nicole Relyea

    0
  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Very nice! Thanks for sharing!

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    GREAT Tip! Thank you!

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    Hmmm, we tried it and it's not quite right. I bet it's user error. Any ideas for us to try to correct what we're getting?

    1. We're getting an uneven box on all but the last article.

    2. The list doesn't seem to want to be centered or appear in columns in accordance with a responsive theme.

    3. When you click to expand, it's opening the article, not showing the expected sneak peek

     

    0
  • CST

    Hello @Heather R

    Can you please tell me your Help Center URL.

    Thanks

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    1386274751

    0
  • CST

    Hello @Heather R,

    Please see the solutions below, You did the wrong implement.

    We tested this tip on Copenhagen Theme before posting.

    Remove line no. 968, 963, 996, 991 CSS

    Remove curly braces on JS - 

    If need any help feel free to message us at - help@customersupporttheme.com

    Let us know if need anything.

    Thanks

    Customer Support Theme Team
     

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    It worked! Fantastic, thank you. I will work on customizing the colors.

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    How do we use this functionality on the Category pages to expandable list of Sections?

    We would want each section to display and when you click on it, it expands to the article and when THAT displays, it should expand to see a preview of the article. Then when you click on the article/see more it should bring you to the article.

    0
  • iggyprom

    Big thanks for the excerpts code!

    1

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