Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers

2 Comments

  • Andrey Sarapulov
    Zendesk team member

    What if recipient of an email sent via Sendgid will reply back? Is this part of a use case or?

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  • Diziana

    Hi Andrey

    I thought about it. Though user can reply back (because we are setting reply-to: <support email-id>); but that will create a new ticket. Of course, we don't want that.

    Zendesk embeds lot more data in email that's used while handling replies, and appending to an existing ticket instead of creating new ones.

    I think, the primary use-case of this example (SendGird) is when you want to handle things programmatically; or hook with an existing system that was built around SendGrid (incoming emails/hooks).

    Thank you

     

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