Adding Synonym Sets to Help Center search for Guide

5 Comments

  • Jennifer Rowe
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    I love this idea! thanks for sharing it, Andrew.

    0
  • Heather Rommel
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    This is fantastic! Thank you!

    0
  • Vladan Jovic
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    Awesome! Thank you, Andrew!

    0
  • Amy Gracer
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    Finding lots of misspellings in my search results, so I wanted to give this a try. I added it to my JS, but still not getting the synonym results. 

    Any tip on what I might have done wrong?

    //Synonyms

    $(document).ready(function() {
    InitializeSynonyms()
    });

    var synonymsets = new Array();
    function NewSynonymSet(key, synonyms) {
    var synonym = new Object();
    synonym.primary = key;
    synonym.keywords = synonyms;
    synonymsets.push(synonym);
    }

    function ChangeSearch(val)
    {
    var q = $(val).val();
    var query = q.toLowerCase().split(' ');
    for (var i = 0; i < query.length; i++) {
    for (var x = 0; x < synonymsets.length; x++) {
    var primary = synonymsets[x].primary;
    var keywords = synonymsets[x].keywords;
    if ($.inArray(query[i], keywords) > -1) {
    query[i] = primary;
    }
    }
    }
    var newQuery = '';
    for (var i = 0; i < query.length; i++) {
    newQuery += ' ' + query[i];
    }
    $('#query').val(newQuery.substring(1));
    }

    function InitializeSynonyms() {
    //always lowercase and can handle misspellings too.
    //Enter as many of these lines below as needed with different synonym sets
    NewSynonymSet('receiving', ['recieving', 'receivings', 'recievings',]);
    NewSynonymSet('commission', ['commissions', 'comission', 'comissions', 'commision', 'commisions']);

    $('#query').on('keyup', function () {
    ChangeSearch(this);
    });
    $('#query').on('paste', function () {
    ChangeSearch(this);
    });
    }

    //End synonyms

    0
  • Alejandro Colon
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    Active Feature Request (please vote):

    Feature Request: Add the ability to add Synonym Sets to Help Center search for Guide

    Andrew Schreiner

    I just posted a Feature Request for this at the link below. If you would like to see this feature please head over there and show your support. Please make sure to add an upvote and comment even if it is simply a "+1"

    Also, you may consider adding it to your post to get the feature request more visible.

    https://support.zendesk.com/hc/en-us/community/posts/360046768394-Feature-Request-Add-the-ability-to-add-Synonym-Sets-to-Help-Center-search-for-Guide

    0

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