iOS Chat SDK v2 greeting words not appearing when all fields are fulfilled.
Hey, I'm integrating Zendesk Chat iOS SDK v2, SDK version v2.10.0, and here's my setting:
// MARK: Configurations
var messagingConfiguration: MessagingConfiguration {
let messagingConfiguration = MessagingConfiguration()
messagingConfiguration.name = "Chat Bot"
return messagingConfiguration
}
var chatConfiguration: ChatConfiguration {
let chatConfiguration = ChatConfiguration()
chatConfiguration.isPreChatFormEnabled = true
chatConfiguration.chatMenuActions = [.emailTranscript, .endChat]
chatConfiguration.preChatFormConfiguration = ChatFormConfiguration(name: .required,
email: .optional,
phoneNumber: .required,
department: .required)
return chatConfiguration
}
var chatAPIConfiguration: ChatAPIConfiguration {
let chatAPIConfiguration = ChatAPIConfiguration()
chatAPIConfiguration.department = "xxx"
chatAPIConfiguration.visitorInfo = VisitorInfo(name: name, email: email, phoneNumber: phone)
return chatAPIConfiguration
}
When visitorInfo is not fulfilled, the greeting words works fine.
I checked Android version v3.2.0, it works as expected(bot message will appear everytime no matter visitor info is fulfilled or not)
Can someone help to check?
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Hi Bing! Please check to see if this issue is present in our sample apps. If you are still seeing this issue, drop me a line here.
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Sorry, I'm using iOS version, can you give me the iOS sample? By the way I checked the android sample, it works fine.
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I'm sorry for sending the wrong one...here are the iOS demo apps!
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Thanks, Greg - Community Manager,
I've tested in this demo and I found it's happening in the demo too,
there are two issues:
1. The greeting words not appearing when all visitor info is fulfilled.
2. Message sending is laggy when I send multiple messages at a time.
Please help to find out why... thanks
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Greg - Community Manager Is there any update?
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