New tickets created as private note



  • Devan - Community Manager
    Zendesk Community Team

    Hello Daniel Hart

    You can enable this for all agents by following the steps below. However, if you were looking to do this with light agents, that isn't possible as our base product stands. 

    To configure private ticket comments as the default

    1. Click the Admin icon () in the sidebar, then select Settings > Tickets.
    2. On the Tickets page, deselect Agent comments via web are public by default and Agent comments via email are public by default.

    Best regards.


Please sign in to leave a comment.

Powered by Zendesk