Support Trigger Configuration & Group Routing for Zendesk Messaging

2 Comments

  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for sharing this great tip, Clik Rogan!

    0
  • Clik Rogan

    Hi Jennifer Rowe I've just made an edit to my snippy provided. 

    Updates are;

    • Channel > is > Messaging 
    • Moved my unique ticket field to "meet ANY of these conditions" - This way if we have any other flows needing to be routed to this team, we can simply add it here. 
    0

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