Response to emails no longer includes a copy of the email body

Answered

1 Comments

  • Jacob J Christensen
    Community Moderator

    Hi Mike!

    I hope I'm understanding you correctly, let me know if I'm off the mark 😉

    A little over a year ago there was an update to suppress certain placeholders from adding content to emails at ticket creation - this is to prevent someone from using a Zendesk form to send spammy/phishy content to users.  

    There's an article here that explains it better than I can:

    https://support.zendesk.com/hc/en-us/articles/360053706053

    Hope that helps you out.

    0

Please sign in to leave a comment.

Powered by Zendesk