Report on When Tag Was Added to Ticket

1 Comments

  • Graeme Carmichael
    Community Moderator

    Sara

    Just a suggestion.

    You are correct that Explore cannot report on the timestamp of when a tag is added to a ticket.

    But check boxes and drop down fields can be associated with tags. You can track when a custom field is added to a ticket or changed on a ticket.  So it may not be possible for all your tags, but perhaps some can be associated with custom fields and reported on with the Ticket Updates dataset.

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