Cannot reassign ticket to another group

Answered

3 Comments

  • Lou

    Look at your events. Every time you reassign, the trigger is probably firing again. If that's the case, use tags to prevent it. Once the trigger fires initially, add a tag as an action (something like Add tags trigger_fired). Then in your required conditions, add a condition Tags>Contains none of the following and use that same tag. This way the trigger will only fire once on that ticket.

    0
  • Sydney Neubauer

    For our team we use "ticket is created" as a ticket can only be created once :)

    1
  • Andrew Duo

    Awesome, thanks for the quick help.

    0

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