'Community' Forum Moderators

Hey everyone,

we are doing some research around this feature(and others) early next year, and would love to have some of you participate.

You can sign up for a session here: https://calendly.com/zencommunity/usability-testing-scoping-of-new-community-features 

Let me know if the provided time slots does not work for you.

Looking forward to talking with you! 

Hi all - 

I'm happy to let you know that the product team is resuming development on the Community platform, and some kind of moderator role or capability is one of the first things that they're looking into. Thank you all for the feedback that has helped them hear what you need most! 

We'll keep this thread open for folks who wish to share additional use-cases, and will update you here as things progress. 

Thanks, Jennifer.  That is exactly what I was looking for!

Hi Marylou,

Give this tip a try: How to add cool agent badges in communities 

Let us know if that works for you!

How do you duplicate the Community Moderator badge?  I would like to be able to identify our moderators on the community pages.

This is just one of the many reasons why we are having to look at other software for our Community. It would be wonderful if Zendesk would put some effort into the Community but based on the lack of answers to some very minor enhancements, it does not appear that this is a priority for them. Now that we have started looking at other providers we see just how much the Zendesk Community is lacking, but with a little bit of focus they could quickly be on par with others. It is a shame really, as it would be so great to have our Support Site, Knowledge Base and Community all in one place.  

We're content with paying for community moderators, but not at the full price of a license.  If it were $10/month per moderator, that would be tolerable.  We'd want explicit permission of moderating the Community, but access to nothing else (including Help Center articles).

ok its been 8 months whats been done in regards to this? I dont think its right to charge a extra Agent license fee just to moderate something. 

HI Scott and Andrew,

I just wanted to let you know that it's not currently possible to get very granular around who can edit what. We basically have one role in Help Center called a Help Center Manager which gives access to everything - also on the Enterprise plan. You can read more about roles in this article.

On the articles side of things, we are planning to change access restrictions so you can specify exactly what can be edited by whom (if anything). Unfortunately I don't yet know when we'll have this ready, but I wanted to mention that is something that we would love to change going forward.