CSS branding not applied to sign in page (Help Center)

134 Comments

  • Michael Adams
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    If you have another system that users are logged in to you can build a single sign on / SSO just like Zendesk does for Google, Facebook and Twitter.

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  • Alexis Duran
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    Mmm.. ok nice clue. Thanks. I will read about it and try to solve it.

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  • Howie Paul
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    +1

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  • Roberta Levito
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    +1

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  • Rok Furlan
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    +1

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  • Tom Hardiman
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    +1

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  • Thomas D'Hoe
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    +1

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  • Chuck Vail
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    +10000000000000000000000000000

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  • Janet Del Aguila
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    Hi @Andrew and product managers at Zendesk, any idea when you'll be implementing this feature for your customers? The last update you gave us was back in February. It's now August 2014. Having the ability to edit the Log In page would make us look more professional and we could actually use our custom logo - rather than having to mock up something that will look 'ok' on a white background (p.s. our logo is white, and it's layered on top of a navy blue banner...but only in our Help Center). 

     

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  • Andrew Dahl
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    Hi Janet,

    Thank you for asking and sorry for not updating you earlier. We are actually in the process of implementing a new sign page for Help Center that will replace the current standalone sign in page (and registration page, forgot password page, etc.). The new sign in solution will appear as a modal (popup) on top of your Help Center instead of redirecting you to a standalone page. This means that you will stay wherever you are in the Help Center and see the branding and design of your Help Center in the background while signing in.

    We hope that this will provide a much improved experience in that users are no longer redirected to a separate page for sign in, while the branding of your Help Center is maintained.

    Unfortunately, I can't give a timeline for public release, but this is something that is currently in development and will go into production as soon as it is ready.

     

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  • Paul Andringa
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    Any news on this one? Trialling the Zendesk now but think these kind of issues should not exist in such an advanced piece of software as Zendesk! :-)

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  • Joshua Support
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    any ETA on this ???

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  • Janet Del Aguila
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    Yes, please. The last time I checked in on this was 2 months ago. An update would be great. Thanks!

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  • Steve Bergstein
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    ZenDesk seems very focused on the ability to provide well-branded pages. Except for login. This is very, very surprising.

    I'm in the midst of converting from another support system, so the ability to post a message explaining to my users why the support page looks so different - and why their old credentials no longer work - is key to this kind of transition.

    Your inability to provide a timeline, even approximate (e.g. 4Q2014), is disappointing.  There's a long list of people above who've asked for this feature.

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  • Andrew Dahl
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    Hi all,

    Implementing the new sign in page (as described in the "official comment") has been no small feat, but we are getting closer. If everything goes as planned, we hope to roll it out this quarter.

    We know this is important to you, so please hang in there, as we wrap this up. Thanks.

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  • Anup Bhagvanji
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    Any idea when in this quarter?

    If anyone knows how to do the SSO bit when they are already signed into another site with Google Sign On to go straight through to the Help Center would be a massive help. 

    Don't know much about this, so explain to me like I'm a 5 year old :-)

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  • Yuki Kishi
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    I want to customize login page.

     

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  • Neil Skilton
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    +1 :) 

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  • Tim Burke
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    +1 +2 and a +3 please! 

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  • Michael Garner
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    This seems like a no brainer.  I'm really surprised this isn't a feature.  Here's my vote! 

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  • Michael Hofer
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    +1

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  • Soniya
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    +1

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  • Kayne Kreitzer
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    +1 Sad that this has been in process for a year and still no definite timeline...

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  • Melissa Miller
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    Is there an update on the timeline for the new login page?  It looks like the last update was 6 months ago?

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  • Christian Colding
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    Hey guys,

    Apologies for the silence.

    We've been hard at work on this, but unfortunately it's taken longer than expected. When working with authentication, we need to absolutely sure it works as expected and unfortunately we've continuously found bugs that we had to fix. 

    As mentioned by Andrew Dahl previously, we have been working on a modal that opens the login on top of the page instead of redirecting you to a separate page, which should reduce the need to style it, since you can see your branding behind the modal. We'll also be introducing some events that allows you to build the dialogue yourself.

    We are currently working on some problems with some older browsers, that we need to tend to before releasing it to everyone. But rest assured it's on its way. I know you've all been waiting for it.

    I will update here when we are ready to release.

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  • Tim Burke
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    It's absolutely maddening that this still isn't available. 

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  • Christian Colding
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    Hi Tim,

    I definitely understand your frustration and I wish it hadn't taken as long as it has. Hopefully we'll have this out soon, once we've settled the problems with the older browsers.

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  • Steve Bergstein
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    Christian - adding to how maddening it is that the feature isn't available is the lack of communication from you.  I'm sure that many of us here, as I do, work for software companies.  Is there some reason that:

    • you are so uncommunicative?
    • that you cannot update us on the progress (and setbacks) more regularly? 
    • that you cannot give us at least a tentative delivery timeframe?

    I know that it's hard and that things change over time, but managing customer expectations is part of the job of a product manager.

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  • Bob Brown
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    We've  abandoned our help centre documentation for this reason and others - although it's still live it's not doing us a good service. The only thing that's keeping us on ZenDesk at the moment is the number of active tickets that we have open with our clients.

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  • Tim Burke
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    Just so that we're clear on my use case here-

    For my internal ZenDesk all of my users only use Google SSO to login. The separate username/password fields are incredibly confusing and generate multiple calls a week of "I can't submit a ticket". Having to roll an entire custom SSO solution is entirely unacceptable just to change the look of the login page. There are other reasons I need the branding here, but this is the most pressing. Had I known we couldn't do this I likely would have gone in a direction other than Zendesk. 

    I love ZenDesk for almost everything that we do, it's a great solution, but clearly I'm not the only one that is both frustrated with the service being hamstrung by this one feature and the uncommunicative, totally opaque nature of the updates we are receiving.

     

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