CSS branding not applied to sign in page (Help Center)


  • Shaun Benting


    Is it at all possible to remove the "sign in with google" block from the login page as we will never use this feature? 



  • Kendall Chandler

    We would like to be able to add instructional text to the login page, as well as apply our branding to make it more inviting. This is one of the primary places that we interact with out customers and their first experience with it does not reflect our brand at all. 

  • MagicStore srl

    Hi, someone know about any implementation of this function? It would be very important to personalize the Log In page

  • David



    Waiting eagerly!

  • New York State Education Department


    I have an accessibility issue with the login popup. Most screen readers cannot detect the login popup and I would like to customize it or use it as a standalone page in my Help Center.

  • Brad Harris

    Hey Zendesk - any update on this?

  • Magic Webdesigns (IT Support)

    +1 - real shame this has not been raised for over 5 years! 

    It would be a simple solution, just create a login/register page - not pop up!

  • Dru Kepple

    +1...plus more-than-one if possible... This request just came down from on-high; but it's my fault that I'm unable to comply!

  • Mark Adkins

    As we are unable to do this and it has been so long, we've decided to write our own help center portal.  This will allow us to do quite a bit more because we can create our own code.  So does the API support using Zendesk authentication to authenticate for a specific registered user?  

  • Adam Reid

    +1 We'd like to be able to customize this popup as it creates confusion for our customers.

  • Nicole Saunders
    Zendesk Community Team

    Hi Efrat - There has not yet been a commitment to fulfill this request from the product team.

  • Marci Abraham

    We've used SSO for years for our agents (the only ones who need to sign in), but just disabled it. Now I have discovered something disturbing. When users click on the Sign In button, they see a modal popup that says "New to {{GUIDE NAME}}? Sign up".

    I desperately want to get rid of that line of text. We do NOT want users to "sign up" because they can just as easily submit a request, which creates an account for them anyway. Signing up just generates more emails and hoops to jump through, which is totally unnecessary.

    Our guide content is open to all visitors, and we accept tickets from anyone. We serve students and teachers who are already confused enough by the time they come to our Help Center. We try to make the process as easy as possible, and the implication that they must "sign up" for something is adding a barrier. 

    I would be happy to remove that line of text by CSS or javascript, but I can't seem to find a formula that works. Any help?

  • Karen Snyder
    Community Moderator


    Marci Abraham

    According to this, the modal can't be modified due to security concerns. You stated that your guide content is open to all visitors without needing to sign up. As a workaround, have you considered changing the Sign In button text to something like Sign in (not required to submit request)? I realize that would make the text long and maybe even more confusing. 

  • Sarah Boyd

    I would like to add my name to the list. Our Knowledge Base is set up for various user groups, which are based on roles. Since we don't know what role the user is that is signing up, we would like to be able to modify the sign up page so that we can ask them what role they are so we can surface the proper knowledge to them. 

    Does anyone know if it's possible to develop a skin or widget to go overtop the Zendesk sign up page so we can collect the information we need?

  • Chris Cheung

    We also have our own login screen.  However, when going to it, we still see a quarter second flash of the default login screen.  Looks odd and is bad experience.  If signed in, we see it too.  It shows our logo and a borderline on header.  I made it slightly better by removing the logo from the global branding, then hard coding the logo within the header.hbs file.  that way it wouldn't show on the login screen.

  • Burn Boot Camp

    +1 here please. This would be very valuable even the functionality of the urls would be a starting point

  • Christian Colding

    Hey guys,

    Apologies for the silence.

    We've been hard at work on this, but unfortunately it's taken longer than expected. When working with authentication, we need to absolutely sure it works as expected and unfortunately we've continuously found bugs that we had to fix. 

    As mentioned by Andrew Dahl previously, we have been working on a modal that opens the login on top of the page instead of redirecting you to a separate page, which should reduce the need to style it, since you can see your branding behind the modal. We'll also be introducing some events that allows you to build the dialogue yourself.

    We are currently working on some problems with some older browsers, that we need to tend to before releasing it to everyone. But rest assured it's on its way. I know you've all been waiting for it.

    I will update here when we are ready to release.

  • Christian Colding

    Hi Anup,

    Yeah, I understood what you meant, but unfortunately it's not something we can allow right now for security reasons. Normally in Help Center you would style your pages using the theme editor, but in this case we can't open that up. One day we might add more settings that allow for some customization though.

  • Scott A Woodworth

    +1 WOW this dates way back to 2013? So I would assume this is not going to happen any time soon. 

  • Hawi Jacobs

    +1 , Why hasn't this been worked on in 2+ years?

  • Christian Colding

    Hi Donato,

    You are right that it's currently not possible to have a form for submitting anonymous requests without Help Center enabled. At least not without using the APIs. How this ties into the ability to customize the login page, I am not so sure of. Can you elaborate a bit on that?

  • Max McCal
    Zendesk Product Manager

    Hey, Brad - 

    Currently we don't have an updated. We recently made some accessibility changes to the page, and have plans to do further review of the login pages, but at this time we don't have an update. 


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