CSS branding not applied to sign in page (Help Center)

134 Comments

  • Paul Andringa
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    Any news on this one? Trialling the Zendesk now but think these kind of issues should not exist in such an advanced piece of software as Zendesk! :-)

    2
  • Christian Colding
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    Hey guys,

    I've heard you loud and clear and I am going to set up a beta that you can all join, if you don't care about support for Internet Explorer 8. Note that no user on IE8 will be able to log in.

    I should also reiterate that the solution we are adding is a modal that appears on top of your page with the login. For security reasons it is not possible to change the template of the login dialogue itself, but hopefully it shouldn't feel as out of context as the current login page.

    It will look similar to this:

    Beta will be ready by the beginning of next week at which point I will update here.

    Again I would like to apologise for the delay in getting this feature out. Thanks to all of you for still hanging in there.

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  • Allen Hancock
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    I'm also interested in the ability to edit out login page.

    Specifically, I'd like a new SSO option, one which allows authentication to our own app, but still provides the built in login.

     

    The problem this solves is that users who are subscribers to our product can leverage the SAML/SSO we support. The current SSO method required users to log in via our app, however, we don't want to limit support to people who are already subscribers.

     

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  • Peter Rush
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    Hi Ryan,

    Are there plans to allow some basic customization of the login screen (beyond just logo and name of the help center?)

    Our instance of ZenDesk is private and we need the ability to post a simple message on how to request a login.  Basic stuff.

    Thanks,

    Peter

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  • Stefan Wright
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    +1 on this request, it would be great to have, currently it makes our login screen look quite bad as its unstyle and out logo stands out like a sort thumb (great for people to notice it, not so great aestethically)

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  • Eduardo Lopez
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    Is there a way to just add copy to the sign in page?

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  • Rick Smith
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    I think it's 100% essential to be able to customise the sign-in page (and Forgot Password page). I don't understand why the ability hasn't been included already.

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  • Andrew Dahl
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    Hi Janet,

    Thank you for asking and sorry for not updating you earlier. We are actually in the process of implementing a new sign page for Help Center that will replace the current standalone sign in page (and registration page, forgot password page, etc.). The new sign in solution will appear as a modal (popup) on top of your Help Center instead of redirecting you to a standalone page. This means that you will stay wherever you are in the Help Center and see the branding and design of your Help Center in the background while signing in.

    We hope that this will provide a much improved experience in that users are no longer redirected to a separate page for sign in, while the branding of your Help Center is maintained.

    Unfortunately, I can't give a timeline for public release, but this is something that is currently in development and will go into production as soon as it is ready.

     

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  • Joshua Support
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    any ETA on this ???

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  • Janet Del Aguila
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    Yes, please. The last time I checked in on this was 2 months ago. An update would be great. Thanks!

    1
  • Andrew Dahl
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    Hi all,

    Implementing the new sign in page (as described in the "official comment") has been no small feat, but we are getting closer. If everything goes as planned, we hope to roll it out this quarter.

    We know this is important to you, so please hang in there, as we wrap this up. Thanks.

    1
  • Tim Burke
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    It's absolutely maddening that this still isn't available. 

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  • Steve Bergstein
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    Christian - adding to how maddening it is that the feature isn't available is the lack of communication from you.  I'm sure that many of us here, as I do, work for software companies.  Is there some reason that:

    • you are so uncommunicative?
    • that you cannot update us on the progress (and setbacks) more regularly? 
    • that you cannot give us at least a tentative delivery timeframe?

    I know that it's hard and that things change over time, but managing customer expectations is part of the job of a product manager.

    1
  • Bob Brown
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    We've  abandoned our help centre documentation for this reason and others - although it's still live it's not doing us a good service. The only thing that's keeping us on ZenDesk at the moment is the number of active tickets that we have open with our clients.

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  • Carl Giardina
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    I was hoping for a solution on this one already.. We would like to customize the sign-up page so that we can collect all of the related user data (name, address, tel, email, product, serial number, etc.. 

    1
  • Jose Cerna
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    @Anup Bhagvanji @Christian Colding If you don't want to give us access to the HTML or CSS at least give me a few check boxes to remove unwanted items in login. For me I just want the Sign in with Google, Twitter, Facebook, option. No need for the rest.

    Although in some scenarios I like it just the way it is. 

     

    CHOICE PLEASE

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  • sonia ghazale
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    Jason, has anyone from zendesk replied to your comment, we too are trying to download the beta and get the same error.

    1
  • Rupert Hawkes
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    Hey guys, would love this feature!   Is there any news?   Thanks!

    1
  • Roger Duthie
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    We are looking to customise this sign-in page with our logo.  We've recently switched to the Help Centre and, in testing, our marketing department pointed out that users are landed on a blank log in page when connecting to our support site URL. 

    Having a modal sign-in dialogue might be pretty good, but just being able to add a background image, etc., to the sign-in page, as it stands, would be fantastic. 

    Perhaps this would be added to the pages you can customise in the Help Centre Theme?

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  • Derek Sozou
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    Hi I've noticed that this thread is over 2 years old and still looks to be an issue. Our company has recently moved over to the 'Help Center' (Which was fairly painless), but I can see no way to customize the login screen! (Generally the first thing our users see!)

    Please can we have CSS access, to improve the look of this screen! Currently styled with inline styles, that I do not have access to.

    The Help center has been around for quite a while, I was hoping that all issues with styling would have been fixed by now.

    +1 for the request.

     

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  • Rupert Hawkes
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    +1

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  • Christian Colding
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    Hi all,

    For security reasons we unfortunately can't open up the login dialogue for full CSS/HTML/JS customization. I really wish we could open it up fully, but we need to take security very seriously which unfortunately limits us in the amount of customizations you can do. Instead we have to rely on a limited amount of settings that you would be able to choose.

    So first we need to build out our capabilities of doing these kinds of settings, but we would also have to think about whether these settings would truly solve the problem. While there are definitely use cases around simple style changes like colors or fonts, there are also customers requesting more advanced options in designing the login dialogue.

    We have begun work on supporting more settings in our theme, which we also need for other things and once we have that out we can reevaluate what we can build and support when it comes to the login dialogue.

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  • Steve Wiseman
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    Hi Donato,

    You can modify the HC so only the submit ticket form is available to customers. Remove the links to the home page and the user won't be able to navigate at all. All you would need to do is use the same Headers and Footers as your existing corporate site. Also maybe change the font style in the New Request page, and you are good to go.

    Let me know if you need help with that. 

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  • Steve Wiseman
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    @Donato

    I mean the thumbnails. Take the Zendesk support page for example. If you removed all the links from the logo and the thumbnails (shown with the red border), a user cannot navigate anywhere else. Put in the Headers and Footers whatever you want.

    You can have different header options for regular and anonymous users if needed. For example, with clever coding you can also say IF user = anonymous show THIS, IF NOT, show SOMETHING ELSE. 

    Feel free to reach out to me if I can help via our website - www.contextengage.com. We are Zendesk partners, which means we sell licenses and also design&implement HCs. We'd like to help you if we can. 

    Steve

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  • Ryan McGrew
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    Hi Peter,

    It's something we're looking at and requires some coordination between the Guide team and the team that manages the Authentication work flow for all of Zendesk. We've had a few brainstorming sessions on how we'd like this to work but we don't yet have a timeline for this.

    The biggest issue we have here is with protecting the security of authentication. If someone were to execute untrusted JavaScript on this page it could harvest usernames and passwords. This is obviously not ideal and therefore we have to keep this page tightly controlled. Unfortunately, for our customers this means there isn't much of an ability to customize this at the moment. I can update this thread once we have more in the works. 

    Thanks!

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  • Peter Rush
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    Thanks Ryan - appreciate the response.  I understand the challenge of permitting customization while managing security.  I would suggest a phased approach - can you start by enabling a simple messaging area with basic html text/hyperlinks?  While some of your clients running secure help center are looking to make login page their "homepage", there is a simpler use case to solve around providing direction to new users on how to obtain their login credentials.  A customizable message area below the login would allow clients to direct customers to their account rep, or to a support desk email address, or to a URL where a request form lives...  you get the idea.  Thanks!

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  • James Pullman
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    +1

    This would be great.

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  • Frederic De Clerck
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    +1 but the request was made 5 years ago and is not yet available that long to implement this feature

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  • Jeremy Robinson
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    I have 3 requests pertaining to this:

    1. Would like an OOTB solution for modifying the sign on modal window for matching our business styles, fonts, etc. branding.

    2. Would like the ability to allow users to sign in via LinkedIn over the option to sign in with Facebook or Twitter. 

    3. Would like the ability to create a custom button on the sign on modal window that utilizes SSO to allow our users to go to our SaaS application to authentication, then pass that user and login token back to Zendesk. This button would appear as "Login with X account" and clicking it would then direct to our app based on how we configure it on the back end. 

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  • Michael H
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    ^ What @Jeremy Robinson said, times infinity.

    Modification of the sign in window should be one of the elements customisable in a Help Centre theme, and it's strange that it isn't.

    And sign in options need to be far more granular. It shouldn't be limited to just what Zendesk choose to offer; but whatever your end-customer wishes to offer to their consumers.

    If they want to offer LinkedIn sign in, develop a login to a custom system, offer a platform independent OpenID connect method, or kill off the sign-in window entirely and instead redirect everyone over to the end-customers SSO system to ensure a consistent presentation of login, security and brand to their users - then that should be available.

    And honestly, this shouldn't be hard to do, and shouldn't be so far down the list of enhancements that a five year old thread is still receiving much the same comments and requests.

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