A better email template for Zendesk

Comments

16 comments

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    Jennifer Rowe

    This is awesome, Ben. Thanks for sharing with the community!

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    Kay Jong

    Great tip.  It looks way better than the generic layout, no offense Zendesk :)

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    Joseph Rossi

    Thanks Ben for sharing this. I started using ZenDesk a few weeks ago and I also wanted to customize the email template. Modifying {{content}} is a bit limited but the result is pretty decent. I tested the template in several email clients and you can see this here: https://litmus.com/pub/6935df0/screenshots

    The template also embeds a few elements using Markdown format; so you can see how it will look like in different configurations. Then you can choose what you want to use. Hope it helps

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    Jennifer Rowe

    Joseph, that looks great. Thanks for sharing!

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    stevie p

    This sounds really interesting. I tried both templates and unfortunately the [content] part (ie the comments) didn't react to the CSS - either inline or in the head. It's still in a really big, ugly font.

    Is there some trick to get that working? The rest works perfectly :)

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    Ben Lucier

    Hey Stevie,

    I don't understand... can you elaborate a bit? I put the HTML within the trigger itself. If you want to add styling to a comment, I'd suggest using markdown for that. But I don't 100% understand what you're asking. You can email me if that's helpful. http://benlucier.com/contact/ (sorry for the link, I don't like to put my email in public forums for obvious reasons)

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    Sean Morrissey

    Ben: Thank you. I really enjoyed this tip and I am using your suggested template. 

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    Miles Baltrusaitis

    Thanks, Ben. I adapted this one for our Zendesk email template as well.  I needed alternate social buttons (LinkedIn and G+ are more relevant to us) so I grabbed these and added them. No sweat. 

    http://zurb.com/playground/social-webicons

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    Jesse P

    This worked out great but it has created one problem for me. I receive emails when customers leave a comment with their feedback. With the default template I can easily click the link which takes me to the ticket to see the comment. Now that I've modified the email template the emails I receive no longer have a link or tell me what ticket they are associated with. The email subject is still the same with the reference to the ticket in brackets. 

    Is there a way to either include the link for these feedback emails so I can easily launch the ticket? Or is there a way to look up the ticket code (ie [XGWM-FKFW]) in order to determine which ticket the feedback is regarding?

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    Jesse P

    Thanks to Zendesk CS I realized I just need to update the trigger. All is good now.

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    Jennifer Rowe

    Oh, glad to hear it! Thanks for reporting back.

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    Charles Abrams

    Ben, 

    Thank you for this, was a really nice starting place for us customizing the emails from Zendesk!  Thank you for sharing. 

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    MarkFly

    When I click on this:  Example Screenshot of HTML template  

    , I get an error with this "We cannot complete this request, remote data was invalid"

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    Emily

    Hi Mark, 

    I'm creating a ticket for you so we can troubleshoot further. I'll see you in that ticket shortly!

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    Sarah Knoell (Edited )

    ** DISREGARD ** I had to change the properties of the file to be able to open in Notepad++ for editing.  That worked.  

     

     

    This may be a dumb question, but when I open that template it opens right into Chrome and is not easy to work with.  I don't easily have the code I need to paste into the HTML template.  Is there another file or another way for me to open this file?

    Thanks!

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    Jessie Schutz

    Hey Sarah! I'm glad you got it figured out!

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