Batch or Digest of activity on Subscribed Forums/posts

Hi Kylie - 

I'm not the product manager, but she has let us know that there are no plans to make any changes to the way that Gather notifications work for the foreseeable future. 

Hi Zendesk Product Developers and Managers

What is this status of this Feature Request? We have just intiated a Feedback/Vote Style Forum for Future Functionality and I myself as the moderator are already triggered by the single emails being sent through for each comment approved. So I know some of my user base will immediately stop these notifications which will render our initiative pointless and require additional manual administrative work to 'encourage' engagement.

Surely at almost 10 years this had made it to nearer the top of the development list considering there are alot of request and this is a basic functional option in other systems that use Forums. And providing workarounds via API, Gmail and/or Rules in Inboxes does not meet the needs of users with basic, low or no digital literacy skills so please do not provide those responses again.

Hi Kasper Sorensen any movement on this? It's been quite some time here and Zendesk Gather isn't living up to other competing products such as https://www.insided.com

Hi Josh,

Prioritization of what we build is always difficult because in prioritizing something you're also de-prioritizing something else. I really don't think you're right when you're saying that functions for growing a community are not being prioritized. We're talking about one of out many things here, and if we try to build everything at the same time we will get nothing done. We have evaluated that content tagging is the most impactful measure we can take in terms of growing communities, because it will allow more flexible organization of user content and linking content in community to content in KB and so on. But that's besides the point I guess - I mentioned those other features to give you insight into what we are currently prioritizing, instead of just offering a blanket "no we're not doing this right now" answer.

Hi Kasper, okay. That's great if you can embed videos but how is anyone supposed to even grow their own community without having some type of digest go out and encourage people to post in the first place? Most people skip over the community button in the help center and it's really tough to try to make our own digest as I am sure it is for zendesk too. This feature was requested 6 years ago, how isn't this on the priority list yet? 

Since functions for growing a community don't seem to be a priority, can you suggest a way to create a digest on our own then? 

Hi Josh,
Sure I can pitch in here, but not with a lot of news, unfortunately. No doubt that we would like to do this, but it's not at the top of our list of priorities. At the moment we are looking into other high profile requests around content tagging, merging of posts, video embedding and richer customization capabilities.

Is there any chance we can get a product manager to update this post from 6 years ago? Isn't a weekly digest a basic function of a community forum?

+1

We have a similar use case. If someone follows a topic, we'd like them to receive a weekly digest of any updates to that topic.

Hi

I'm hoping to bump this back up.  My clients are crying for the ability to have a digest option rather than an email for each post.  Based on the feedback we've received, this would have a significant impact on engagement with our forums.

Thanks!