Copy / Duplicate Help Centre articles

Planned

80 Comments

  • Julian
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    As a new structure working with KB, just want to bump this +1. Cloning is essential...

    1
  • Leandro Meinhardt
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    Agree, this is a very desirable feature! Having multi-brands with similar (to not say identical) solutions, and losing any image during copy/paste is a very manual labor. Another vote for this feature. 

    2
  • Rebecca McMurry
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    Agree, that we need all of these features - copy, deeper hierarchy, section in a section etc. I hate seeing this was first requested in 2015 - yikes! but happy to hear there is a timeline.

    1
  • Ross Newton
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    When I receive "Announcement" emails from Zendesk about link colors and field labels being updated - and we have major critical features needed for KB like this since 2015 - does anyone get the sense that Zendesk's priorities and resources aren't being used appropriately?  It's a joke.  Knowledge Base is sorely lacking in so many places.

    I would have switched solutions a long time ago but there's nothing else out there that I know of that's any better. They all suck and lack features.

    0
  • Darcy Fitzpatrick
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    I realize this isn't a super productive comment but I'm just getting a little tired of running into a basic need in ZD Guide and then finding a multi-page, years-old thread of users like me crying out for it and being told it's coming soon.

    3
  • Nicole - Community Manager
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    Hi Darcy - 

    Thanks for sharing your feedback. We understand the frustration, and realize that knowing something is coming is small consolation for having to wait for a long time to get it. 

    Communication in the Product Feedback topics has been sub-par for a long time, and we're taking several steps to improve it, in the way we organize things in the community, the expectations we set for our users and the way that we take in, process, and implement feedback internally and then communicate it back out to our users. 

    To appropriately set expectations, requests posted in the forums are by no means guaranteed to be built. Those with a high level of engagement (a lot of comments and votes) will typically get reviewed by a product manager, and then will be evaluated to see if it fits with the rest of the vision for the product and, if so, where in the next 12-18 months it might fit into the roadmap. Sometimes there's something we see a strong need for, but it doesn't fit with the other things in process, or there's something else we need to build first, so it gets delayed several dev cycles. Sometimes, it gets on the roadmap, and then pushed back off as something more business critical must be dealt with first. 

    This is one of those cases; there were several other things that had to be created before this could be implemented in order for it to work. Ryan has posted about that and we've tried to be clear about the process, letting users know just a few months ago where things were at. 

    Development for a major piece of functionality like this takes time. But we do hear you, we do appreciate your participation, and the team is doing everything they can to get these things out the door as soon as they can. 

    3
  • Rajat Sinha
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    This is definitely one of the most important features for companies with more than one brand. I am surprised to see this basic feature is missing on Zendesk. Hopefully, it will be launched soon or else managing the whole Guide system will become difficult.

    1
  • Felecia Ollila
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    Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

    1
  • Liz Koon
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    Yes, being able to duplicate articles would be very helpful. It would save recreating information.

     

    1
  • Marie Babini
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    I agree, it would be really helpful to duplicate categories/sections and articles to other brands. 

    We are currently managing about 15 brands and it is quite boring and time consuming to copy/paste.

    I'm really surprised that no one at Zendesk has already developed this basic functionality.

     

     

    1
  • Brian Verdine
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    Just wanted to add another voice to the chorus.  Being able to clone articles one-by-one or in batches would both be really helpful.  Being able to copy entire pieces of the guide "architecture" would be even better.

    1
  • Grace Putman
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    Is this still planned for Q3?

    2
  • Richard Hartley
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    Another vote for this feature, please.  I love the way Help Center works but have already found occasions where I need the same article in more than once section.  Being able to clone and then edit would be great.

    1
  • Monica Sanchez
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    My team and I were just discussing how great a clone function for help articles would be! Looking forward to this being added in the future, it will save us a lot of work!

    2
  • Jérôme Mormiche
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    Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save me a lot of time. I'm using GDoc import but this is really time-consuming. And I didn't mention language variants, did I ?

    1
  • Bogdan Andrei Sturzoiu
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    Hi all,

    we're currently working on a reusable content feature that will help with this scenario.

    Users will be able to define reusable blocks, that can be managed centrally and placed in different articles.

    0
  • Rebecca McMurry
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    @Bogdan this is great news. Do you have a timeline yet?

    1
  • Nicole - Community Manager
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    Hi Rebecca -

    No timeline we can share publicly at the moment, but it is in active development.

    0
  • Jeremy Robinson
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    This would be really helpful to be able to copy/clone articles. I want to be able to follow the format from a previous article (headers, paragraphs, image sizing references in the source code, etc.) rather than having to enter content from an external source, then format to fit the styles and needs of our help center. It would be A LOT EASIER to copy/clone an article or even have a saved Template that I could choose from a menu to populate formatting for the majority of the article then allow me to solely focus on content.

    For this reason, I don't care as much about reusable content, I care about templating and following format without having to reinvent the wheel or add an extra 30 minutes going back and forth between articles to see how formatting was done to ensure it's consistent (doing a revamp and addressing the ad hoc mentality we had prior to my arrival and other business changes, this generates a lot of time waste to update articles where a template would have done wonders and saved lots of time). 

    3
  • Alexander Doak
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    Definitely interested in this. Very important for what we do in our Doakio technical documentation agency.

    0

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