Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps have nightmares of the default ringtone after work away from the phones. A choice of ringtones or being able to upload our own ringtones would be fantastic.
Also, do you think it'd be possible to give us some keyboard shortcuts for Voice? For example: hanging up.
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+1 for different ring tones
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+1 for different ringtones.
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The current ringtone, when you are receiving calls 7 hours a day, has become a little irritating! The possibility of changing the incoming call tone would be fantastic :)
Will this be at all possible?
Many thanksLaura
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Please fix this. The current ringtone is FAR too quiet and it is often missed if the window isn't in focus.
We can customise chat notifications but not telephone ones? At the very least please give it a normal telephone ringing noise!!!
Such simple things - WHY are they missed!??!
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Hi Simon -
Things aren't missed, we just can't build everything that everyone asks for. We receive several hundred unique feedback requests every week, and can only build a handful each quarter.
I cannot speak to why this one in particular has not yet been prioritized, but we'll continue to collect feedback from users on it and will update here if and when it is something the team determines would be significantly impactful for a large number of users.
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It would be very helpful for us to have this feature. We have different inbound numbers that need to be answered in a certain priority. Having different audio alerts for each line would be hugely beneficial.
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Also agree that more customizability would be awesome. Ring Tone/Volume
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another +1 for agent customization options for inbound calls - it's driving my team bonkers!
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+9000 for basic customization options for calls. Volume control would be great so that when I'm enjoying the daily grind and listening to "Today" by The Smashing Pumpkins via Spotify and I'm tip-tap-typing away at some customer emails I don't immediately receive a full-body wave of depression as that intrusive, painful ringtone blasts into my skull. B'great.
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+1 I am just introducing this system in to my team and the first thing they asked for was the ability to change the Ringtone for Incoming Calls. This feels like such a simple feature.
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Upvote!
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Different ringtones please!!! Would like to change the sound I hear for the majority of my time
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+1 for different ring tones
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Please can the ringtone be changed or an option to customise! It drives me mad when on the phone alllll day!
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