Our Customer Success team offers a series of free online workshops designed to help you connect the dots between your team's goals and what's possible with Zendesk. In other words, we'll help you bring your Zendesk ideas "Full circle."
These workshops will consist of both webinars and live discussions that'll be hosted right here in our community. Our team of product experts will cover best practices for key functionality across use-cases of all kinds.
- Scale your customer support with smart self-service (AMER, EMEA, and APAC webinars)
- How to clean your Zendesk account (AMER and EMEA webinars and discussion)
- Understand and act on your ticket data with Insights reporting (AMER and EMEA webinars and discussion)
- Help more customers in less time with automated workflows (AMER and EMEA webinars and discussion)
- Provide the knowledge your customers need with Zendesk Guide (webinar and discussion)
- Leveraging SLAs to drive team performance (webinar and discussion)
- Save time on every support ticket with macros (webinar and discussion)
- Creating a great agent experience with Zendesk (webinar and discussion)
- Using the Zendesk Web Widget to support your customers (webinar and discussion)
- Efficiency gains through apps (webinar and discussion)
- Improve your customer experience night and day with schedules (webinar and discussion)
- Best practices with Zendesk Chat (discussion)
- How to measure and improve customer satisfaction (discussion)
- Stop wasting time searching for tickets (discussion)
- The right way to use ticket status and type (discussion)
Be sure to click the “follow” button at the top of this thread to receive notifications for future events and feel free to add your ideas for topics to cover in the comments below!
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