Slack integration with Guide

15 Comments

  • Ryan McGrew
    Zendesk Product Manager

    Hey Maggie,

    Interesting idea! Can you tell me a bit more about how you use Slack with your customers? Would you want to send notifications for all publishes to a channel? Or should only those who are subscribed get a message about a newly published article?

    Thanks!

    1
  • Maggie Atkinson

    Hi Ryan, 

    We don't actually use Slack currently to communicate with clients, but we've heard that they'd like that. Yes, the idea is that any publishes in a particular section would be sent as a notification on a slack channel (that people can decide to follow and be alerted about, or not).

    Thanks for considering this!

    Maggie

    0
  • pmotc

    +1 we want to send notifications for all publishes to a channel.

    1
  • Scott Brander

    Hi,

    Has there been any progress on this, would also be keen on this?

    Thanks,
    Scott

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Scott -

    This is not something that the product team has taken up at this time. However, we're continuing to accept votes and additional comments as they also haven't given a hard "no" on the idea - it just hasn't reached the top of the priority list for anyone yet.

    0
  • Mark Johnson

    Similarly, we'd love to see an integration that enables Article Comments or Community Posts/Comments - to automatically notify a slack channel. (with the comment/post included). 

    This would allow our agile development teams to collaborate around the feedback/comment - before posting an official response back onto Zendesk. 

     

    1
  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for the feedback Mark. This idea of integrating Help Center comments with Slack is so interesting.

    I've shared this thread with the relevant product managers.

    1
  • Tiffany Miller

    Any update on this feature? We have the same exact use-case!

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    No integration between Slack and Guide has been developed yet.

    0
  • Blair Bethwaite

    I've created a Microsoft Flow that does pretty much the same thing as requested here. Every 24 hours I want a digest of those Zendesk Help Center articles that have been updated in the past 24 hours posted to an internal Slack channel.

    It was pretty straightforward to set this up querying the Zendesk APIs via the HTTP connector in Flow, parsing the json, and then posting a constructed message to a newly minted Slack App's webhook URL. I'm planning to add some more smarts to distinguish and flag new articles, but don't have any need for dealing with comments, as at the moment as we don't allow them. Will see if there's a way to turn this in to a template and share, but could at least upload a printout from the Flow editor if anyone is interested.

    2
  • Emelie Vink

    Any news on this?

    We really want to get notifications sent to a Slack channel from Guide when an article has been created or updated, but even when there are new comments, upvotes etc. Today it's a manual process to inform everyone when this happens so an automatic process would be much better.

    Just like the Jira - Slack integration.

     

     

    0
  • Paul Caldarariu

    Hey Zendesk, any news on this?

    0
  • Jessica

    + 1 on this! We use our guide feature for Feature Requests from users so it would be really useful to have them automatically posted in slack so the whole team can see them.

    0
  • Jaye Speaks

    Having webhook support for Help Center actions is highly desired. Currently I'm tasked with connecting Zendesk article additions, updates, and comments as well as community post & comments into Slack posts. I will also have to route them through an intermediary web service for some additional logistic processing. This is a much needed feature.

    0
  • Alban Hermet

    Hi,

    having notification in slack when an article is updated would be super-useful specially in those times of remote working. 

     

    Thanks for considering it in the roadmap ! 

    0

Please sign in to leave a comment.

Powered by Zendesk