Customizable Outbound Caller ID


  • Will
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  • Sydney
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    This is a huge issue for us as well. We need our phone number to show our Caller ID -- business name not phone number. Otherwise we just look like one of the many phone spammers out there and our customers don't answer because they don't know it's us. This feature would have such a massive positive impact on all your customers' businesses, Zendesk!

    I see that Zendesk has closed some threads asking for this even though the only thing that was solved was to show phone number caller ID, not business name

  • Kandice
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    Add another company to this list.  People won't answer our calls, but then aren't happy when it takes a while to resolve their issue.  Having this ability would be a huge plus for Zendesk!


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