Allow custom fields in Backlog Dataset


  • Pete Holborow

    I would also very much like this functionality.

  • Martin

    This would hugely improve the value of the dataset.

  • Jason

    This would be a massive benefit to our internal reporting. 

  • This level of info would be precious! Our Backlog reports are handicapped, once custom fields are the base of our tickets operation!

  • Becca

    Agree with all of the above comments. Custom fields are crucial to our team's workflow and we need a way to measure trends over time.

  • Samantha Bellach

    This would be hugely valuable, as aforementioned by others here. 

    Why can't backlog be filtered by Ticket form? 

    Is there a plan to add more ticket attributes to the backlog Explore data pool to be able to filter by?   I attempted to do a calculation on Ticket Form within brands but the data set available to me is extremely limited.

    Is Zendesk planning to add at least a few more attributes into the Backlog Explore dataset? 

  • Melvin Magro

    I would also like to have this functionality. Would be advantageous for our company

  • Dane K

    Just agreeing with all the comments and upvoting to get more traction.  Totally want what Samantha's is asking too around Ticket form. Especially as it's a Standard Zendesk field.

    Also want custom fields too.


  • Anne Flore CAIRE

    Very very interested too !!!

  • Derrek Jennings

    Add ticket form please.

  • Justin

    This is crucial for us

  • Andy Newsham

    Can't come fast enough for us!

  • Samuel Donovan

    +1 We need this to accurately report our backlog using custom fields

  • Martin

    Two years and no progress. Very disappointing...

  • CJ Johnson

    Without this, there's basically no use case where this dataset is helpful for me personally. Would be great if this was available. 

  • Erin Shevlin

    The backlog dataset would be extremely beneficial if it could be filtered on specific fields. For example, if the backlog is growing it would be helpful to filter (or add a row/column) by the On Hold Reason so we can determine which team is the cause of the backlog spike.

  • Matt Farrington Smith

    This would be ridiculously helpful - not only custom fields, but common ones like ticket ID or subject even!

  • Pat Harland-Lee

    Really looking to report on at least backlog per Group and per Organization!

  • Josh Vestal

    Yes, the ability to sort backlog by the custom ticket forms that we use in our organization, would allow us to track metrics much better.


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