Ticket Description Field

3 Comments

  • Vincent Dollet
    Zendesk Product Manager

    Hi Reshma,

    Thank you for your feedback.

    We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to open tickets / users / organizations from within Explore.

    Kind regards

    Vincent

    0
  • Ellis

    Hello!

    Just wondering if there have been any developments on this?

    Best,

    0
  • Eugene Orman
    Zendesk Product Manager

    Ellis, we are still not planning to expose ticket comments in Explore. However, we are working on introducing the default clickable links functionality to the table reports that will quickly direct you to the corresponding ticket in Support.

    -1

Please sign in to leave a comment.

Powered by Zendesk