Add attachments to chat shortcuts

Answered

Hi there,

I am seeking a new feature on Chat>Shortcuts>Adding an attachment.

We regularly use shortcuts to answer questions and manually upload a screenshot to go with it. Would it be possible to add attachments to shortcuts?

Thank you

Jenna

3 Comments

Ramin Shokrizadeh
- November 23, 2017 05:21
Zendesk Product Manager
Hi Jenna,

Currently, this isn't something that you can do with shortcuts and we have no plans to add this functionality in the next 6 months.

You could look at adding the file to Dropbox/Box/Google Drive and use the link in the shortcut. This will allow you to control revisions easily and also monitor download usage.

Thanks,
Ramin

0
Melissa Rush
- February 12, 2021 22:45
@Ramin Shokrizadeh Any update from 3 years ago to now?

0
CHAN XIANG BIN
- June 29, 2021 05:06
Hi, any update for the above mentioned feature?

0

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