It's more natural to have at least three grades of satisfaction: bad, neutral, good. Only 27-30% of our chats are rated. I assume with 'neutral' option, this per cent may be more. 'Neutral' is e.g. "it wasn't bad, yet it wasn't wow, some things are missing". It will allow users to add more feedback, more specific.
So I want that Zopim has 'neutral' option in the chat rating. Thank you.
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