how to add an hyperlink in a chat message ?

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15 Comments

  • Ramin Shokrizadeh
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    Hi Guillaume,

    Thanks for sharing your request. Currently, you can include links in the trigger message and they will appear hyperlinked in the widget but you cannot hyperlink parts of the text to lead to a specific URL.

    Currently, there are no plans to add this functionality for the remainder of 2018 but we may consider it for the 2019 roadmap.

    -Ramin

     

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  • David
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    Ramin - how do you do this? Is there a help artice about how to add a hyperlink in a trigger message? 

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  • Ramin Shokrizadeh
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    Hi David,

    If you include a properly formatted link in the trigger message, it should render as a clickable link automatically in the chat log.

    There is no way to hyperlink a work to link out to somewhere, that functionality does not exist yet.

    -Ramin

     

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  • David
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    "Currently, you can include links in the trigger message and they will appear hyperlinked in the widget but you cannot hyperlink parts of the text to lead to a specific URL"

    Can you please explain what you mean that they will appear hyperlinked? 

    Let me explain what i am trying to do: the triggered message should say "Can we help you? If you want to submit a quote, just click HERE". Is this possible?

     

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  • Ramin Shokrizadeh
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    You cannot achieve what you want. Instead, it would be something like this:

    "Can we help you? If you want to submit a quote, just go to www.zendesk.com/chat". 

    The URL will be hyperlinked. If your URL is long, you can use a URL shortener.

     

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  • David
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    Got it! How do I format the text to be a hyperlink?

     

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  • Ramin Shokrizadeh
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    The URL will hyperlink itself, you don't need to do anything. As mentioned earlier, you cannot hyperlink part of the text to lead to a specific URL.

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  • Jessi Opdahl
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    Hello! Wondering if there has been any progress made towards allowing hyperlinks in live chats as opposed to pasting a huge, ugly looking URL link?

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  • Ramin Shokrizadeh
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    Hi Jessi,

    There is no update to this request, you will best to use a URL shortener if it is something you are sharing often and can use it with the chat shortcut.

    -Ramin

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  • Orocube LLC
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    Ramin Shokrizadeh Sounds like zendesk does not listen to users' requested features. Otherwise it could at least integrate an Url shortener. Nobody likes too big link!

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  • Ramin Shokrizadeh
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    Sorry that you feel that way Orocube LLC, I can assure you its not our goal when we come in the office.

    Most businesses that we have talked to prefer to use URL shorteners that is on a domain they control (from a branding and security perspective) or are already using a URL shortener service in their business (like bit.ly).

    At this point in time, Zendesk has no plans to offer customers custom URL shorteners with that level of flexibility and customisation. 

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  • Orocube LLC
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    Ramin Shokrizadeh Thank you. I can understand zendesk does not like its own shortener. But I am still not convinced why we cannot get a name of link? This is a valid request hanging in the request list for long time.

    say this is one long URL example> http:// developers.jollypad.com/fb/index.php?dmmy=1&fb_sig_in_iframe=1&fb_sig_iframe_key=8e296a067a37563370ded05f5a3bf3ec&fb_sig_locale=bg_BG&fb_sig_in_new_facebook=1&fb_sig_time=1282749119.128&fb_sig_added=1&fb_sig_profile_update_time=1229862039&fb_sig_expires=1282755600&fb_sig_user=761405628&fb_sig_session_key=2.IuyNqrcLQaqPhjzhFiCARg__.3600.1282755600-761405628&fb_sig_ss=igFqJKrhJZWGSRO__Vpx4A__&fb_sig_cookie_sig=a9f110b4fc6a99db01d7d1eb9961fca6&fb_sig_ext_perms=user_birthday,user_religion_politics,user_relationships,user_relationship_details,user_hometown,user_location,user_likes,user_activities,user_interests,user_education_history,user_work_history,user_online_presence,user_website,user_groups,user_events,user_photos,user_videos,user_photo_video_tags,user_notes,user_about_me,user_status,friends_birthday,friends_religion_politics,friends_relationships,friends_relationship_details,friends_hometown,friends_location,friends_likes,friends_activities,friends_interests,friends_education_history,friends_work_history,friends_online_presence,friends_website,friends_groups,friends_events,friends_photos,friends_videos,friends_photo_video_tags,friends_notes,friends_about_me,friends_status&fb_sig_country=bg&fb_sig_api_key=9f7ea9498aabcd12728f8e13369a0528&fb_sig_app_id=177509235268&fb_sig=1a5c6100fa19c1c9b983e2d6ccfc05ef   ..  Instead of a misleading long url a much readable were a link name "Jollypad Dev" with link color/underline. I also used one chat service before who had this simple yet useful link name.  

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  • Ramin Shokrizadeh
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    Orocube LLC agree that rich text formatting, including hyperlinking of text, is a valid request and should be something we support eventually. Unfortunately, the way Chat is built today does not support the storage of rich text information but we are looking to resolve it in the future with our omni-channel agent experience in the coming quarters.

    If and when we having something to share with you, we will let you know here.

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  • Margaret Swanson
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    This would be very high on our request list, and it's disappointing that ZenDesk doesn't seem to care very much about bringing its chat functionality up to speed with the rest of its platform. 

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  • Jess Dryden
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    This is also very high on our request list. I've been disappointed with Zendesk Chat for a few reasons, this would be a top concern. 

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