Caller ID on outbound calls

3 Comments

  • Neil Weldon
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    Hi William,

    It is possible to add an external number, which is a number not in Talk but which can be used for making outbound calls and using the Caller ID of that number. Details on how to do that are here.

    https://support.zendesk.com/hc/en-us/articles/218004987-Adding-Zendesk-Talk-numbers#topic_pmh_c5m_j1b

    Otherwise the Caller ID of Talk numbers should be preserved when making outbound calls.

    Hope that helps with your issue

    Neil

    Neil Weldon | Director of Product

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  • Erika H
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    @Neil Follow up question - my company recently launched Talk and it has mostly been a success.  We were eager (and able) to add our external number for the outbound caller ID.  Unfortunately, we didn't realize that the "callback calls" feature would still display the ZenDesk phone number from the group the customer was routed to.  We assumed that our external number, when configured as the only "outbound calls enabled" number for the account, would override the caller ID across the board.  Is there any plan of expanding that functionality so that our customers consistently receive callbacks from our longstanding/reliable/trusted external phone number?

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  • Randell Meadows
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    Hi,

    We also are interested in this functionality. Seems like an easy fix. The work-around provided here with another external number is far from ideal.

    -Thanks,

    Randell

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