Improvements to Rapid Resolve

3 Comments

  • Pete Holborow

    Totally agree with all of these points.

    1
  • Ben Bullock

    For the second point, we needs to be able to report on when the Rapid Resolve pop up response is negative i.e when the article did not solve the issue, alongside your suggestion on logging an event when the ticket is solved.

    2
  • Thomas Joussot

    I also totally agree all of this!

    1

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