Reporting on Customer location.
Within Insights, a map is provided showing where tickets are generated from.
This data cannot be exported and is not provided in text anywhere.
There is also no option within Explore to report on this attribute.
It would be helpful to have access to this data to plan support.
Thank you
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Hi Sarah,
You would be able to create a report as so:
Dataset: Support Tickets [Default dashboard]
Metric: COUNT(Tickets)
Column/Row: Requester Locale
With a report setup like that, you'd get the number of tickets from the locales, they've been requested from.
I hope this answers your question :-)
#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io -
Hi - this does not actually give the customer's location. I was sent this response:
Hi Sarah,
Thank you for your response! I checked with one of our Explore experts on this and unfortunately this isn't a way to capture customer location in Explore. The attributes I included in my previous response capture the Locale ID which is essentially the language codes listed here which I apologize that it wasn't quite what you were looking for.
I'm going to mark you request as internal product feedback and I also recommend posting in our Explore Product Feedback Community to let our Product Managers know why this feature would benefit you and your business. Other users are able to upvote this and comment if they've found successful alternatives.
This is shown in Insights as a map but not captured in Explore. Will this be available once Insights has been removed?
Thank you
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Hey Sarah,
Our Explore product managers are looking into ways to ensure feature parity between Insights and Explore. We don't have any information on if this particular attribute will carry over or when it would become available. That being said, I will pass your feedback along to our PM's so they're aware of this need.
Thanks for taking the time to share this with us!
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