Internet Explorer 11 Left bar moving off screen to further left

Answered

7 Comments

  • Vianey Angsten

    This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!

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  • Martin Meraner

    Same here. I first thought it might be one of our group policies, but then I tried on a new blank Windows install (with all updates) and had the same issue.

    For some of our users this even happens when just opening the ticket (viewing).

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  • Brett Bowser
    Zendesk Community Team

    Hey everyone,

    It looks like this is a known issue with our developers and a fix has recently been deployed. If you can have your agents clear their browsers cache/cookies and try to access the agent interface again that should resolve the issue.

    Let me know if anything else comes up!

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  • Russell Dunn

    Brett Bowser this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to happen when navigating back.

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  • Brett Bowser
    Zendesk Community Team

    Hey Russel,

    I'm going to create a ticket on your behalf so we can dig into this further.

    You should receive an email shortly stating your ticket has been created.

    Cheers!

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  • Jan Wagenaar

    Hi Brett,

    I have the exact same problem in Chrome V86.0.4240.193 (Official build) (64-bits).

    Screen shifts to the left every day. Very anoying!

    Since this has been reported a year ago, is this ever going to be fixed?

     

     

    Kind regards, 

    Jan Wagenaar

    OCLC Support Netherlands

     

     

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  • Jan Wagenaar

    Hi Brett,

     

    What is the stautus of this bug please?

     

     

    Kind regards, 

    Jan Wagenaar

    OCLC Support Netherlands

     

     

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