Opgenie App - Does Not Connect


  • Brett Bowser
    Zendesk Community Team

    Hey Alan,

    Since Opsgenie is a 3rd party integration, you'll want to reach out to the developer of the app directly if you run into any issues. I was able to track down an email address you can reach out to: integrations@opsgenie.com

    I hope this helps!

  • Mehdi Belahbib


    We are experiencing the same issue - the app persists in loading even though we are able to create alerts which indicates the token is working properly.

    We tried to contact integrations@opsgenie.com however no response.

    We filtered down the web developer tool logs and the only error/warning we see regarding opsgenie is the following:

    Have you been able to resolve this issue?

    Any help is appreciated.


  • Mehdi Belahbib

    For people having the same issue - here is what fixed it for us:

    When assigning access rights to your API key in OpsGenie - insure the key has Configuration Access enabled:



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