Proactive Tickets app - official feature request thread

4 Comments

  • Daniel Fischer

    Hey Tiffany,

    I have a question.
    For tickets that I create via the app, how can I set people automatically when I create them in CC?


    Thanks for your mail

    0
  • Tiffany Green
    Zendesk team member

    Hi Daniel -

    We recently released a new feature in the Basic plan for this app that allows you to run a macro on all tickets after they are generated. That should allow you to assign people automatically as CCs on the tickets after the app generates them.

    Thanks!
    -Tiffany

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  • Michael Penland

    This is all well and good for one to one proactive tickets with limited dimensions.

    We want to notify specified contacts under organizations that meet various criteria.
    - one main requester and others are CC’d on one ticket. Assume all contacts have “notification list” tag.
    - tickets are created only when the organization has tags X and Y and Z.

    Today we get individual tickets are user and have to segment based on contact tags not organization tag criteria.

    Thanks!

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  • Miriam

    Dear Tiffany,

    I try to create a ticket for 175 contacts. However, I had to repeat the operation so many times because the app only create 20 tickets each time. And for each sending, one different view is created.

    Please, how can I send all the tickets in just one sending ? For example, last day I needed to send 175 tickets... (see picture).

    Thank you !

    0

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