I would request a feature that makes the pre-chat greeting dynamical like the rest of the widget.
We are using the same widget for our two webpages, one swedish and one finish.
To make the customer experience as good as possible, the pre-chat greeting should be adapted to the browser language, just like the rest of the widget.
Instead i either have to Choose to display it in english, or just in one of the native lanugages - not customer friendly.
I heard that its possible to fix this by managing the script, but since our developers are stuck with other projects there is no time for this.
So right now, we have to go with the middleway and display the pre-chat greeting in english, which will look pretty weird since the rest of the widget will be in swedish or finish.
Please sign in to leave a comment.